Website conversations
Support visitors while retaining useful page, source, language and device context.
- Live website chat
- Visitor journey context
- AI reply support
- Human takeover
Omnichannel operations
Many customer channels. One coherent support operation.
Cordora brings website, Telegram and WhatsApp conversations into one project-aware workspace, with AI translation and shared support knowledge across the workflow.
Weblive customer service
Telegrammulti-account workflow
WhatsAppteam support channel
Omnichannel operations
The channel can change without resetting the way your team works
Cordora keeps the operating layer consistent: understand, assist, review and resolve.
Telegram accounts and teams
Organize Telegram support identities alongside projects and other customer channels.
- Multiple account organization
- Project-based context
- Unified conversation flow
- Shared quick replies
WhatsApp customer support
Keep WhatsApp support conversations available to the right team with shared context and response tools.
- Customer conversation history
- Agent reply workflow
- Knowledge-assisted answers
- Cross-language support
Translation inside the conversation
Detect language and prepare cross-language replies without exporting customer messages into a separate workflow.
- Language detection
- Translation assistance
- Editable localized replies
- Consistent source knowledge
One workflow across channels
Use the same review, quick-reply, handoff and operating patterns even when customers arrive from different places.
- Shared support knowledge
- Consistent human controls
- Project and account organization
- Channel-level visibility
Cordora
The channel can change without resetting the way your team works
Cordora keeps the operating layer consistent: understand, assist, review and resolve.
FAQ
Channels questions
Which channels does Cordora currently include?
The current workspace supports website customer service and includes Telegram and WhatsApp multi-account channel capabilities.
Can one client manage multiple projects?
Yes. Projects and their channels are organized in the same client workspace.
Is the same knowledge available across channels?
Configured support knowledge can be used to assist replies across the supported conversation workflows.
Cordora
Connect every customer conversation to the right next action.
Tell us about your channels, support workflow and knowledge sources. We will map a practical Cordora deployment for your team.