This notice applies to the public Cordora website and website-related enquiries. It does not replace the data-processing terms, security schedule or privacy configuration for a customer deployment. Those documents should identify the relevant contracting parties, controller and processor roles, infrastructure, retention settings and supported channels.
1. Scope and responsible party
“Cordora” in this notice means the operator of the public website under the Cordora brand. The legal contracting entity and applicable jurisdiction for a purchased or deployed service will be identified in the relevant order, proposal or deployment agreement. If another organization provides you with access to a Cordora deployment, that organization may be responsible for deciding how customer and conversation data is used.
2. Information you provide
If you email Cordora or request a demonstration, you may provide your name, business email address, organization, role, country or region, channel requirements, deployment preferences and the content of your message. You decide what to include. Please do not send passwords, payment-card details, sensitive personal information or data about other people unless it is necessary and you are authorized to do so.
3. Information collected automatically
When a browser requests a page, hosting, content-delivery and security services may process technical records such as IP address, approximate network location, browser and device type, operating system, referring page, requested URL, request time, response status and detected security events. These records are used to deliver pages, diagnose faults, prevent abuse and maintain service security.
4. Cookies and similar technologies
The public website may use cookies or comparable identifiers that are strictly necessary for traffic delivery, security, load management and abuse prevention. Cordora does not describe this website as using technical records to build unrelated advertising profiles. If optional analytics, advertising or other non-essential technologies are introduced, this notice and any required consent controls should be updated before those technologies are used.
5. Why information is used
Website information may be used to respond to enquiries, arrange demonstrations, understand deployment needs, maintain correspondence, operate and improve the website, investigate errors, protect systems and users, enforce website terms, and meet applicable legal obligations. Cordora will not use information for a materially different purpose without an appropriate explanation or other basis where required.
6. Legal grounds where applicable
Depending on the law that applies, processing may be based on steps requested before entering a contract, performance of a contract, legitimate interests in operating and securing the website and responding to business enquiries, consent where it is specifically requested, or compliance with a legal obligation. The ground that applies depends on the information, purpose and jurisdiction.
7. Sharing and service providers
Information may be made available only as reasonably necessary to providers that support hosting, content delivery, cybersecurity, business email and technical operations; to professional advisers who owe confidentiality duties; or to authorities and other parties when disclosure is reasonably required by law, legal process, protection of rights or investigation of abuse. Providers may process information only for their assigned function and under their own applicable terms or agreements.
8. International processing
The internet and the providers used to operate it may process information in more than one country or region. Privacy rules and government-access requirements can differ between locations. Where a transfer mechanism or contractual safeguard is required, the appropriate arrangement should be determined for the relevant provider, jurisdiction and customer deployment rather than assumed from this website notice.
9. Retention
Contact correspondence is kept only for as long as reasonably needed to answer the enquiry, maintain an appropriate business record, resolve disputes and meet legal obligations. Technical and security logs are retained according to operational and security needs. Retention for customer-support conversations, contacts and knowledge materials is deployment-specific and should be set in the applicable agreement or system configuration.
10. Security
Cordora and relevant providers use reasonable administrative and technical measures intended to protect information against unauthorized access, alteration, loss or disclosure. Measures may include access restrictions, encrypted transport, security monitoring and controlled deployment practices. No internet transmission or storage system can be guaranteed completely secure, so users should avoid sending unnecessary sensitive information through ordinary email.
11. Your choices and privacy rights
Depending on your location and the circumstances, you may have rights to request access, correction, deletion, restriction, portability or an explanation of personal information, and to object to certain processing or withdraw consent where consent is the basis. A request can be sent to [email protected]. Cordora may need to verify identity and authority, and legal exceptions may apply. You may also contact the data-protection authority available in your jurisdiction.
12. Children and minors
The public website and business deployment discussions are not directed to children or intended for personal use by minors. Do not submit a child’s personal information through the website. If you believe such information was provided unintentionally, contact Cordora so the circumstances can be reviewed.
13. Third-party links and customer deployments
The website may link to third-party sites or communication services. Their privacy practices are governed by their own notices. A customer deployment may also connect to website chat, Telegram, WhatsApp or other configured services; the customer and relevant channel provider may separately determine or process data under their own terms.
14. Changes and contact
This notice may be revised when the website, providers or legal requirements change. Material changes will be reflected on this page with an updated date. Questions, privacy requests and concerns can be sent to [email protected]. Please identify the website or deployment concerned and avoid including unnecessary sensitive information.